Skyline > Management Services > Inbound Call Handling

An operator taking a call for your charity

Increasingly, our charity clients are requesting us to offer a wider range of services to ease the burden of administration from them. Accordingly we have set up a highly sophisticated phone-system where we have the ability to take calls on behalf of our charity clients in the charity's name and despatch their personalised event information to all enquirers, allowing you to concentrate on other more important fundraising tasks whilst we take care of the calls!

This is a unique and events-focused inbound call handling service and because we are both charity and events specialists, you will be able to benefit from the professionalism of over 20 of our fully trained call handlers. Our sophisticated phone-system means that your enquirers will never get a frustrating engaged tone and calls will be answered immediately in office hours.

The service we provide:
> Free set-up of 0870 number
> Live Call Handling Monday to Friday with calls taken in your charity’s name
> Out of Hours calls taken by dedicated voicemail and transcribed on your behalf
> Fulfilment of all literature requested regardless of the event
> FREE weekly management reports on the number of calls taken together with full source analysis

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